Why won’t Outlook quit properly when Xobni is installed?
Xobni has done extensive work to ensure that we do not impact the Outlook.exe process from closing properly. However, due to the platform nature of Outlook, it’s possible that there is another Add-in that is affecting your Outlook installation.
If you are using Skype, and have integrated your Outlook Contacts into your Skype Contacts, then it is likely that Skype is preventing Outlook from closing properly. This is a Skype issue. To prevent this from happening, follow these steps:
1. Go to the Skype Contacts list.
2. Skype 3.x – In the ‘View’ menu, deselect "Show Outlook Contacts".
Skype 4.x – In the ‘Contacts’ menu, deselect "Show Outlook Contacts".
3. Quit Outlook, and Skype.
We have seen instances where older versions of Google Desktop Search can cause this issue. Please make sure that you are running the latest version.
Please keep in mind that Xobni does not test all 3rd party add-ins for Outlook. There may be additional issues with other software that may result in Outlook not closing properly.
It is also possible, for MS Exchange users, that you may have a corrupt .ost file. You can repair this by running the ScanOST.exe application. Please be sure that Outlook is not running before you run ScanOST. The application is located in these directories:
(Outlook 2003) C:\program files\common files\system\msmapi\1033
(Outlook 2007) C:\program files\microsoft office\office 12
Outlook should now shut down normally.
If the problem with closing Outlook continues after these solutions have been tried, please contact our Support Team.
Tags: known bugs, task manager, close, closing
Filed Under: General News • Tech • Troubleshooting
